More information can be found on our Master Services Agreement page and on our business and business services page. A Service Level Agreement (SLA) is a contract that in many ways sets the tone of the relationship between the customer and the customer. WADA defines a number of delivery elements and delivery parameters that one party has agreed to provide to another. 1. Service Delivery: MY COMPANY Information Systems provides IT infrastructure support services in accordance with the Professional Schedule service and all subsequent schedules of the parties. Each timeline indicates the nature of the services to be provided and the fees associated with them. The fee can be changed by MY COMPANY Information Systems after notification to the customer. All estimates for hourly or daily billing of the work are used only for informational purposes; The customer agrees to pay for the services actually provided by MY COMPANY Information Systems at the stated price. . 2. Fee and payment: The customer agrees to pay all the fees listed in each calendar. All payments are made in U.S. dollars and are due after receiving the corresponding invoice from the customer.
MY COMPANY may charge in advance for any recurring service. The customer is responsible for all taxes, deductions, levies and taxes on services (excluding taxes based on MY COMPANY`s net income). MY COMPANY has the right to suspend service if the Customer has not paid an invoice within forty-five (45) days of receipt. In the computer chain, the abbreviation “MSA” almost always refers to an agreement of management services. An MSA (which can also be called a managed service contract) is an agreement between a managed service provider (MSP) and a customer. The contract defines the services provided by the MSP, the minimum response time, the payment structure and the protection of liability. You certainly don`t want a number of different agreements to wander around, so you`re never sure which customers are under what provisions. An annual audit of your documentation is usually sufficient.
Focus primarily on finding and amending clauses that cause problems for you or that don`t benefit your business relationships. The following paragraphs are clauses that you may want to add to the next revision. 11. Full understanding; Amendment: This agreement, including all attached annexes and schedules, constitutes a complete and complete understanding and agreement between the client and MY COMPANY and replaces all pre- or simultaneous negotiations, discussions or agreements between the parties, written or oral, regarding the subject matter contained. Any waiver, amendment or amendment to this Agreement is only valid if it has been signed in writing and by the Client and my COMPANY. Some MSPs use the term Service Level Agreement instead of Managed Services Agreement when they advertise or refer to their contract with their clients for services.